1. Introduction
1.1 Pure Win Casino reserves the right to modify the terms and conditions at any time without notice. These come into effect upon their publication on this page without retroactive effect with regard to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Pure Win Casino implies that the user of the platform accepts these terms and conditions.
2. Account
2.1 Opening an account is necessary in order to play for real money on Pure Win Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Pure Win Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this will be considered “multi-accounting”, which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a common network (dormitories, shared housing, etc.), or from the same household, we strongly suggest they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a “username”, a “password”, “Last Name”, “First Name”, “email”, “phone number”, “residential address”, “gender”, “date of birth” and the “currency”. The name registered on the player’s account must correspond to the legal name and identity of the player.
2.7 It is the player’s responsibility to ensure that they are the sole person able to access their account by keeping their login information secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account administration fee of INR 5 per month on any credited inactive account. In such a case, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the possibility to retrieve remaining funds from their inactive accounts by logging into their personal area and making a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driving licence or national identity card).
- A proof of address less than 3 months old in PDF format showing the customer's full name and address. Considered proofs of address include bank statements, payslips, water, gas, electricity bills as well as landline/internet phone invoices.
- Any official document issued by the user's bank showing the IBAN and BIC/SWIFT codes.
If you are unable to provide any of these supporting documents, you must inform customer support.
3.3 All Pure Win Casino accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods and compliance with our terms of use. If the player does not respect the required deadlines to verify their account, Pure Win Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Pure Win Casino account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should ensure to submit a complete file containing authentic, legible and good quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, this timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Pure Win Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers for processing various financial transactions, and therefore agrees to be directly bound by the general terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their banking institution (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the name of the Pure Win Casino account holder.
4.5 The list of available payment methods may vary according to the company's decision and/or the player's geographic area.
4.6 By choosing to wager money on games of chance, the user accepts the potential risk of losing.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (cf 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not allowed on the site.
5. Withdrawals
5.1 In order to make a withdrawal, the user's account must be verified (cf. 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotion's general terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in compliance with the standards imposed on us as part of the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow a proper transaction, we reserve the right to choose the method for disbursing the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In that case, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise indicated in the Promotional General Terms and Conditions, or by exception at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of a win obtained through a free sign-up bonus), any balance exceeding the maximum allowed amount will be voided and removed from the account.
5.9 Any withdrawal request will void active bonuses, including unactivated free spins (cf. Bonus General Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and provided no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel in whole or in part the funds, in case of non-compliance with these Terms and Conditions. The player will be informed by email. (cf. 14. Account closure and retention of funds).
5.13 It is the player's responsibility to enquire about taxes and levies applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To view the terms and conditions for using bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 AM to 10:00 PM) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with members of the Pure Win Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter-terrorism financing laws applicable in India and, in this regard, must carry out due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our privacy policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to fulfill our due diligence obligations, to carry out public searches and to perform checks to verify the accuracy of the data submitted.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 When we are unable to fulfill our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be undertaken from the account and the account will be suspended and/or closed. In such a case, we will return any deposited funds held in the account at the time of suspension and/or closure, unless we are required to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documentation necessary for the fulfillment of our obligations. Any communication for the provision of information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take such further action as may be required by law. No winnings will be paid under such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when such limit is reached, the player will not be able to deposit until their limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their access to their gaming area for a specified period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions may be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.purewinwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be amended or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player hereby acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s privacy policy.
Recording of personal data
Pure Win Casino ensures that our players’ personal data is always lawfully obtained and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This enables us to provide our players with a safe and friendly browsing environment. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is consistent with our legally binding duties or obligations. Pure Win Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Pure Win Casino is required to maintain a secure online record of all registered players. In addition, Pure Win Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player’s account for at least five years from the player’s last transaction or account closure. Pure Win Casino will retain this information for the period required by applicable Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Pure Win Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly referred to as "Cookies". The use of a cookie is in no way linked to the player’s personal information, but is intended to provide an increasingly optimized and personalized gaming experience. Please be aware that the website www.purewinwithdrawal.shop cannot function properly if cookies are disabled.
Communication
Pure Win Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a stake not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked cannot be subject to a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints deemed reasonable will be addressed within 24 hours.
11.4 The Company cannot be held liable for any involuntary interruption of the Site’s operation as a result of unforeseen circumstances or causes beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transport means, infrastructure, fuel, energy, labor or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of Curaçao.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of Curaçao.
12.3 The regulation of gaming and the platform services are governed by the laws of Curaçao.
12.4 You are solely responsible for complying with any law applicable in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of breach or violation of applicable law. Otherwise, we reserve the right to refuse your account registration or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of Curaçao. Pure Win Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via live chat or by sending an email to [email protected]. Any request will be processed, as far as possible, within 24 working hours.
13.2 Pure Win Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately forfeits any rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any actual active balance of your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold such amounts for the reasons previously stated.
13.5 Furthermore, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Pure Win Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc);
c. If you provide incorrect or misleading player registration or profile information;
d. If you are not of legal age in the state/province/country and/or jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play on your account;
f. If you have not played individually for your own personal entertainment (that is, you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club, syndicate, group, etc.);
g. If you have requested a chargeback for any deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to the following: machines, computers, software, algorithms or other automated “bots”) specifically designed to beat Pure Win Casino, increase your chances of winning, or that you have adopted irregular betting and/or staking patterns or strategies. Thus, any use of automated programs or devices as well as any game manipulation such as employing the Martingale practice, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not allowed;
j. If you have used the site or your account maliciously.
k. If you exploit an anomaly to your advantage in relation to, but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding an issue related to a deposit, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the problem and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department according to the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be the subject of a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until an accurate and satisfactory conclusion can be reached.
14.8 In the event a refund is agreed, the refunded amount will be a true reflection of what is owed to the player and proportional to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder has been established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for deposits. If the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player remains dissatisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
